Kimberly Auto Care Car Care
T&C and Privacy Policy
Terms and Conditions for Kimberly Auto Care Car Care
Last updated: May 2026
1. Who we are
Kimberly Auto Care (KAC) is an Australian business supplying car care products. Our contact details are listed above. We are the data controller for any personal information you provide.
2. Ordering and pricing
All prices are displayed in Australian dollars and include GST where applicable. We reserve the right to change prices without prior notice. Errors in pricing will be corrected, and we will contact you before processing if a significant error is found.
Your order is an offer to purchase. We accept your order by dispatching the products and confirming dispatch via email. Until dispatch, no contract exists.
3. Payment
Payment is required at the time of order. We accept major credit cards, debit cards, and other payment methods displayed at checkout. Payment is processed securely through our payment provider.
4. Shipping and delivery
We ship across Australia. Shipping costs and estimated timeframes are displayed at checkout and on our shipping information page.
Risk in the products passes to you upon delivery. We take reasonable care to ensure products arrive in good condition.
If delivery is delayed beyond the estimated timeframe, we will notify you. Under the Australian Consumer Law, goods must be delivered within a reasonable time.
5. Consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for products that are faulty, not fit for purpose, or do not match the description.
6. Refunds and returns
If a product is faulty or does not meet consumer guarantees, we will offer a repair, replacement, or refund as appropriate under the Australian Consumer Law.
If you change your mind, we accept returns within 30 days of purchase, provided the product is unused, in its original packaging, and in resaleable condition. Return shipping is at your cost. We will refund the product price within 14 days of receiving the returned item.
To initiate a return, contact us at kimberleyautocare@gmail.com or call 0413 152 731.
7. Product availability
Product availability may change. If an ordered product is unavailable, we will notify you and offer a substitute, a backorder, or a refund.
8. Intellectual property
All content on this website, including text, images, logos, and design, is owned by or licensed to Kimberly Auto Care. You may not reproduce, distribute, or use this content without our written permission.
9. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for any liability that cannot be excluded or limited by law.
To the extent permitted by law, our total liability for any claim arising from or related to these terms or your use of our website or products is limited to the amount you paid for the relevant product.
10. Indemnity
You agree to indemnify Kimberly Auto Care against any loss, damage, or expense arising from your breach of these terms or your use of our products.
11. Changes to these terms
We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised terms.
12. Governing law
These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of the relevant Australian state or territory.
Privacy policy for Kimberly Auto Care Car Care
Last updated: May 2026
1. Introduction
Kimberly Auto Care ("we," "our," or "us") is committed to protecting the privacy of your personal information. This privacy policy outlines how we collect, use, store, and disclose information when you interact with our business, website, or services.
Business details:
- Business name: Kimberly Auto Care
- Address: Unit 6/8 Decastilla St, Minyirr WA 6725
- Phone: 0413 152 731
- Email: kimberleyautocare@gmail.com
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information we collect
We may collect the following types of personal information:
- Full name.
- Phone number.
- Email address.
- Postal or residential address.
- Vehicle details, including make, model, registration number, and VIN.
- Service and repair history.
- Payment and billing information.
- Any other information you voluntarily provide to us.
3. How we collect information
We collect personal information through:
- Phone enquiries and bookings.
- Email correspondence.
- In person interactions at our workshop.
- Website contact forms or booking forms.
- Third party referral platforms, if applicable.
4. Purpose of collection
We collect and use your personal information to:
- Provide automotive repair, servicing, and maintenance.
- Communicate with you regarding appointments, quotes, and service updates.
- Process payments and issue invoices.
- Maintain accurate service records for your vehicle.
- Comply with legal and regulatory obligations.
- Improve our services and customer experience.
5. Disclosure of information
We may disclose your personal information to:
- Parts suppliers, where necessary to complete repairs.
- Payment processors for transaction handling.
- Insurance companies, only with your consent or as required by law.
- Government or regulatory bodies, where legally required.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure digital storage with restricted access.
- Physical security of paper records at our premises.
- Limiting access to personal information to authorised personnel only.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Cookies and website tracking
If our website uses cookies or analytics tools, we may collect:
- Browser type and device information.
- Pages visited and time spent on site.
- Referring website or search terms used.
This data is collected in aggregate and is used to improve website functionality and user experience. You can disable cookies through your browser settings.
8. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Withdraw consent for specific uses of your information.
- Request deletion of your personal information, subject to legal obligations.
To exercise any of these rights, contact us using the details below.
9. Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us directly. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to this policy
We reserve the right to update this privacy policy at any time. Changes will be published on our website. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Phone: 0413 152 731
- Email: kimberleyautocare@gmail.com
- Address: Unit 6/8 Decastilla St, Minyirr WA 6725